Howdy partner! At Western Edge Men Sales Store, we aim to make your shopping experience as smooth as a well-worn leather saddle. Below you’ll find answers to our most commonly asked questions about our authentic Western wear, delivery services, and more.

About Our Products

What types of Western wear do you offer?
We specialize in premium Western apparel for men including:
  • Jeans & Pants (featuring brands like Wrangler® and Cinch®)
  • Outerwear for ranch and rodeo
  • Shorts for warmer days
  • Tops & Shirts (including Ariat® shirts)
How do I know what size to order?
Our sizing runs true to standard Western wear measurements. Each product page includes detailed size charts. If you’re between sizes or unsure, we recommend sizing up for comfort – just like a cowboy would want for long days in the saddle.
Are your products authentic Western wear?
You bet! We only stock genuine Western brands that are built to withstand ranch life. Every stitch and seam meets the high standards demanded by real cowboys and Western enthusiasts.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account lets you track orders, save favorites, and makes future purchases quicker than a jackrabbit.
I forgot my password. What should I do?
No worries, partner! Just click “Forgot Password” on the login page and we’ll send you instructions to reset it faster than you can say “yeehaw.”
Can I modify or cancel my order after placing it?
We process orders quick as lightning (within 1-2 days), so please contact us immediately at [email protected] if you need to make changes. Once your order ships, we can’t modify it but you can use our easy return process.

Shipping & Delivery

What shipping options do you offer?
We offer two reliable options:
  • Standard Shipping ($12.95 worldwide): Via DHL/FedEx, arrives in 10-15 days after dispatch
  • Free Shipping (orders over $50): Via EMS, arrives in 15-25 days after dispatch
All orders take 1-2 days to process before shipping.
Do you ship internationally?
Yes indeed! We ship worldwide except to some Asian countries and remote areas due to carrier restrictions. If you’re unsure about delivery to your location, just holler at us at [email protected].
How can I track my order?
You’ll receive tracking information via email as soon as your order leaves our Seattle headquarters. You can follow your package’s journey from our ranch to your doorstep using the provided tracking number.
What if my package is delayed?
While we aim to deliver as promised, sometimes factors like customs can cause delays. If your package is significantly overdue, contact us and we’ll track it down faster than a cattle dog rounds up strays.

Payments & Pricing

What payment methods do you accept?
We accept all major payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your information as carefully as we’d guard our own saddlebag.
Why was I charged more than the product price?
International orders may be subject to customs fees or import taxes depending on your country’s regulations. These charges are beyond our control and are your responsibility as the recipient.

Returns & Exchanges

What is your return policy?
We stand behind our products like a cowboy stands his ground. You have 15 days from receipt to return items that don’t meet your expectations. Items must be unworn, with tags attached, and in original packaging.
How do I initiate a return?
Contact us at [email protected] with your order number and reason for return. We’ll provide instructions faster than you can say “giddyup.”
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product).
How long do refunds take?
Once we receive your return, we’ll process your refund within 5 business days. The time it takes to appear in your account depends on your payment method.

Contact Us

How can I reach customer service?
We’re always happy to help at [email protected]. You can also write to us at our headquarters:

Western Edge Men Sales Store
1981 Chardonnay Drive
Seattle, US 98161
What are your customer service hours?
We’re available Monday-Friday, 9am-5pm PST. We aim to respond to all inquiries within 24 hours, though we’re often quicker than a mustang out the gate.

At Western Edge Men Sales Store, we’re not just selling clothes – we’re delivering a lifestyle. If you have any other questions, don’t hesitate to reach out. We’re honored to be part of your Western journey!