Howdy partner! At Western Edge Men Sales Store, we want you to be as satisfied with your purchase as a cowboy with a fresh pair of broken-in boots. If for any reason you’re not completely happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Underwear and socks (unless defective)
  • Final sale items (clearly marked at purchase)

Note: Our premium outerwear and jeans & pants collections are eligible for returns as long as they meet the above conditions.

How to Return or Exchange

Step 1: Submit Your Request

Email our customer service at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Western Edge Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return/exchange: [Product Name, Size, Color]
Reason for return/exchange: [Please specify]
For exchanges, desired replacement: [Product Name, Size, Color if different]

Shipping Address:
[Your Full Name]
[Your Address]
[City, State/Province, Postal Code, Country]

Sincerely,
[Your Name]

Step 2: Wait for Approval

We’ll respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address (our warehouse in Seattle, US)

Step 3: Ship Your Return

Package your item securely and include:

  • The original packing slip or order confirmation
  • A copy of your return authorization email

We recommend using a trackable shipping service. You’re responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Refund Timing: 3-5 business days after we process your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

For exchanges, we’ll ship your new item as soon as we process your return. You’ll receive tracking information via email.

International Returns

For customers outside the US:

  • You’re responsible for any customs fees or taxes on returned items
  • Mark the package as “Returned Goods” to avoid additional charges
  • Return shipping costs are not refundable

Need Help?

Our customer service team is ready to assist you faster than a mustang at full gallop! Contact us at:

Email: [email protected]
Western Edge Men Sales Store
1981 Chardonnay Drive
Seattle, US 98161

Happy trails and happy shopping, partner! We appreciate your business and will do everything we can to ensure you’re satisfied with your Western Edge experience.